Frequently Asked Questions (FAQ)
If you are a member with a Dedicated Desk or a private office, you will be given keys and alarm codes to access the offices 24/7. However, if you book a hot desk for the day or hold a Flexi-pass, your access is office hours – 9.00am -5.30pm. If you have a virtual office and wish to collect your post, you may do this Monday-Friday, 9,00-5pm.
You can find us on Bridge Road in Haywards Heath. Click here for a map and directions.
Yes, we have Carparking on site. When arriving at Freshmill you are welcome to park in any of the available spaces around the office building except for those marked ‘RESERVED’.
If there are no spaces available in this area, we have an overflow carpark situated over the road from the office. The entrance to this is located just to the right of JYW House and if you drive through the gap in the fence there are plenty more spaces there marked for Freshmill visitors.
We also require you to put a parking permit in your vehicle for the duration of your stay which can be acquired from the Concierge desk once you enter the building. The cost of a permit is £3.50(+vat).
When you arrive at Freshmill please press the intercom buzzer and the concierge will let you in and ask you up to the first floor. You will be asked to sign in and if it is your first visit you will be given a quick tour of our facilities and shown the different areas where you can sit. Our concierge is available all day should you have and queries.
There is a kitchen on each of the three floors and all have facilities including a freshly ground coffee machine, selection of teas, kettle, toaster, sink, filtered water, microwave and fridge for your use.
Well behaved dogs are welcomed at Freshmill in the private offices and meeting rooms. Unfortunately, we cannot accommodate them in the communal areas and therefore they are not allowed if you have a Dedicated Desk, Flexi-pass or have booked a Hotdesk for the day.
The bathrooms and kitchens are cleaned at lunchtimes and all communal areas are cleaned in the evenings after 5.30pm.
There are plenty of options. You are a 10-minute walk from Waitrose and Sainsburys just by Haywards Heath Station. A van from local bakery ‘Truffles’ also visits us daily at lunch time providing rolls/sandwiches and soups (listen out for the ‘Ice-cream van style’ chimes!). There are also Deliveroo as well as Go Gourmet (a local caterer who will deliver to the offices). The Concierge desk will help you with any of these options if you require their help.
In short, I am afraid the answer is no. We only provide cow’s milk, but you are very welcome to bring your own and store it in one of the fridges provided.
In the mornings there is a member of staff on site from 8am but they are busy setting up the various different parts of the building. Therefore there is no guarantee they will hear the door buzzer! Consequently, we ask you to arrive from 8.45am onwards when we can be certain someone will be at the desk to let you in.
When you make your online meeting room booking there is a box marked ‘add note’. If you click on this you can specify your requirements and the concierge on duty will be able to carry these out – be it offering guests tea and coffee before the meeting, ordering in lunch or holding guests outside until a specific time.
Yes, we have air conditioning throughout the building which makes working at Freshmill in the Summer an absolute pleasure!
I am afraid we do not have disability access.
We currently do not offer a post-forwarding service for virtual offices.
The telephones are manned from 9-5pm on weekdays and the concierge will endeavour to help you with any requests. If you call outside of these hours we have a telephone answering service whereby you can leave a message and we will respond as soon as we can.
Yes, we do annual PAT testing on all our electrical appliances in the building. It is also an additional service we offer to our private offices should they require it.
Yes, we conduct annual Fire Risk Assessments and continually update our Health and Safety policy.